When you create an e-catalog order, a file called VSNORDER.XML is created (if it does not yet exist) or updated (if it already exists). Depending on how your Vision system and e-catalog are set up, this file is stored either on your PC's hard drive or in some other location. If it is stored on your PC's hard drive, it is in the following location, or in a subfolder of the following location:
c:\Documents and Settings\Username\Local Settings\Temp
where Username is your Windows log-on name. Note that sometimes the Windows operating system creates a subfolder within the Temp folder, and that subfolder is actually used as the temporary folder. If you have trouble finding the VSNORDER.XML file, perform a search of your hard drive. (On the Windows Start menu, point to Search and then select For Files or Folders.)
The VSNORDER.XML file contains information about e-catalog orders that have been entered. The system processes the data in the file, creating Vision orders when possible. One of several outcomes usually occurs:
The order is successfully created, and the corresponding order information is deleted from the VSNORDER.XML file.
If the system cannot create a Vision order, it attempts to create a Vision quote. If the system can create a quote, the corresponding order information is deleted from the VSNORDER.XML file. In addition, the system creates a follow-up activity in Vision that describes the reason why an order could not be created. A quote follow-up activity is also created in Vision. The quotes are routed as specified on the Event screen of the CRM Management tab.
For example, if (1) one or more of the products entered in an e-catalog order is not a product in Vision and (2) at least one line item of the e-catalog order contains valid product information, then the system creates a quote instead of a standard order.
Similarly, if the system could not commit inventory for one or more line items of the e-catalog order, but at least one line item of the e-catalog order is acceptable, then the system creates a quote instead of a standard order.
Occasionally, errors occur when the system is processing e-catalog orders.
Note: Sometimes a solution for an error involves manually editing the VSNORDER.XML file. If mistakes are made when this file is manually edited, problems could occur. It is strongly recommended that only system administrators or individuals who have a strong background in working with XML manually edit the VSNORDER.XML file.
For guidelines on handling quotes and errors, refer to the following: