If the system cannot create a Vision order from an e-catalog order, it attempts to create a Vision quote. If the system can create a quote, the corresponding order information is deleted from the VSNORDER.XML file. In addition, the system creates a follow-up activity in Vision that describes the reason why an order could not be created. A quote follow-up activity is also created in Vision. The quotes are routed as specified on the Event screen of the CRM Management tab.
For example, if (A) one or more of the products entered in an e-catalog order is not a product in Vision and (B) at least one line item of the e-catalog order contains valid product information, then the system creates a quote instead of a standard order.
Similarly, if the system could not commit inventory for one or more line items of the e-catalog order, but at least one line item of the e-catalog order is acceptable, then the system creates a quote instead of a standard order.
To convert a quote to a standard order in Vision, review the corresponding follow-up activities on the Home Page screen of the Home Page tab. Correct any issues described in the Follow-up Details box of the error follow-up activity if necessary, and then convert the quote to a standard order. For more information on changing the quote to a standard order, refer to Change a quote to a standard order.