Orphaned e-catalog orders

Error message

If an orphaned order is included in the XML file, the following message is displayed:

There are Orphaned E-Catalog Orders in c:\Documents and Settings\Username\Local Settings\Temp. These Orders have been orphaned because of a communication error or because the Order could not be processed correctly. Contact your System Administrator.

The path indicated may vary, depending on the setup of your Vision system and the e-catalog.

Cause of this error

This type of error message is displayed every 30 minutes when orphaned orders are included in the XML file. Orphaned orders may be in the file because processing was started but could not be completed because of reasons such as:

In addition, the corresponding company ID must be properly set up in Company Identifier Maintenance in Vision Back Office. In screen 2 of this maintenance, two fields must be set up: (1) The E-Comm Ord Src field must have the code for the default order source that identifies the e-catalog orders. (2) The E-Comm Oper. Cd field must have the operator code used to collect the e-catalog operator statistics for order processing.

Solution

The solution for this error depends on whether the order has an Errors element in the XML file.

Note: Sometimes a solution involves manually editing the VSNORDER.XML file. If mistakes are made when this file is manually edited, problems could occur. It is strongly recommended that only system administrators or individuals who have a strong background in working with XML manually edit the VSNORDER.XML file.

If the order does not have an Errors element in the XML file, it is possible that the system created the Vision order but then the order was not removed from the XML file. If the order does not have an Errors element, check to see if the order was created:

  1. Note the date and time indicated in the order's ProcessTime element in the XML file.

  2. View the Recent Transactions screen on the Customer Service tab for that customer. The date and time indicated in the ProcessTime element should help you determine whether an order listed in the Recent Transactions log corresponds with the e-catalog order. (For more information, refer to View the customer's Recent Transactions log.)

  3. If the e-catalog order was created in Vision, delete the order from the XML file.

If the order does have an Errors element in the XML file and it provides enough information to help you identify the issue, you can have the system reprocess the order using one of the following methods:

Method A

  1. Close Vision.

  2. Correct the relevant elements in the XML file so that an error will not be produced.

  3. Delete the ProcessTime element.

  4. Delete the Errors element.

  5. Save the XML file.

  6. Start Vision and click the Customer Service tab. Vision reprocesses the e-catalog order.

Method B

  1. Make a note of all of the order's details in the XML file.

  2. Delete the order from the XML file.

  3. Reenter the order in the e-catalog and resubmit the order, making relevant corrections so that the submission does not fail again.

Method C

  1. Make a note of all of the order's details in the XML file.

  2. Delete the order from the XML file.

  3. Enter the order in Vision, making relevant corrections so that the submission does not fail again.

Related Topics

Sample VSNORDER.XML file

Overview of error handling for e-catalogs

Overview of electronic catalogs