About credit line items

When you are entering a standard order, a credit memo pickup, or a credit memo one step, you need to specify an option from the Action area for each line item. Valid options are sale or credit, inventory return, warranty, and core; sale is listed if the order type is standard, and credit is listed if the order type is credit memo pickup or credit memo one step.

To better understand how Vision processes credit line items, review the following frequently asked questions and their corresponding answers.

FAQs about processing credit line items on the Customer Service tab

When is it appropriate to select Credit in the Action area for a line item?
If the line item is for a credit, how are the price and cost affected?
What characteristics — other than price and cost — exist for credit line items entered on the Current Order screen of the Customer Service tab?

Q:	When is it appropriate to select Credit in the Action area for a line item?
A:	If you are entering an accounting-only adjustment that should not affect inventory, select the Credit option. top
Q:	If the line item is for a credit, how are the price and cost affected?
A:	The following are details that apply to credit line items: The core price and the core cost cannot be overridden on the Current Order screen of the Customer Service tab. The Excise Tax % field is available. If an excise tax is charged for the product class for this product, the tax percentage is displayed in this field; it can be overridden. To calculate the excise tax amount for the line item, the system multiplies the line item amount and the excise tax percentage, if one is available. The Disposal Fee field is available. If a disposal fee is charged for the product class of this product, it is displayed in this field; it can be overridden. To calculate the disposal fee for the line item, the system uses the following formula: Disposal Fee = (Ordered Quantity — Canceled Quantity) X Disposal Fee Amount The Restocking% field is not available. top
Q:	What characteristics — other than price and cost — exist for credit line items entered on the Current Order screen of the Customer Service tab?
A:	For a credit line item entered on the Current Order screen: The order quantity entered in the Ord field is a negative number by default; however, you can override it and change it to a positive number for debit purposes. The Return Indicator drop-down list in the Credits area is available. Select the appropriate option from this drop-down list. Valid options are Accounting Only and Return to Vendor. The Reason drop-down list in the Credits area is available. Select the appropriate reason from this drop-down list to identify why the customer is being issued a credit. top