If customers return products to you that are still under warranty, a credit is applied to the customer's order for that warranty item. The credit is prorated based on the warranty schedule specified for the product on the Product Management tab.
Each warranty schedule is assigned a warranty type. Before you can set up warranty schedules and assign them to products, you need to set up the warranty types.
The Warranty Type maintenance on the Pricing Configuration screen of the Pricing tab is where you add warranty types to your system.
Note: To access the Warranty Type maintenance, you must have the proper security privileges. The Warranty Maintenance job function needs to be assigned to one of your roles. Roles are assigned to users in the User Maintenance on the Security Maintenance screen of the Vision Configuration tab. For more information, refer to About roles and job functions.
On the Pricing tab, click the Pricing Configuration button. The Pricing Configuration screen appears. This screen is split into two panes. The left pane contains the list of folders, subfolders, and items. The right pane shows details for the item selected in the left pane.
Click the Maintenances folder in the left pane to expand its contents.
Click the Warranty Type subfolder to expand its contents and view details about it in the right pane.
Right-click the Warranty Type subfolder or any of its contents and select Add a New Warranty Type on the shortcut menu.
In the right pane, type an ID in the Warranty Type Code field. The maximum length is 10 alphanumeric characters.
In the Description field, type a description for the warranty type. The maximum length is 25 alphanumeric characters.
Select the Dated in Months measurement for the terms of the warranty.
Click the Accept button to save the new warranty type.