If customers return products to you that are still under warranty, a credit is applied to the customer's order for that warranty item. If a warranty schedule is specified for the product on the Product Management tab, the credit that the customer receives is prorated based on the terms of the warranty schedule.
Each warranty schedule is assigned a warranty type. You can set up warranty schedules to use a cost per warranty period or an adjusted cost percentage.
Note: Before you can set up warranty schedules and assigned them to products, you need to set up the warranty types. For more information, refer to Add a warranty type to your system.
The Warranty Schedule Maintenance screen of the Pricing tab is where you set up warranty schedules.
Note: To access the Warranty Schedule Maintenance, you must have the proper security privileges. The Warranty Maintenance job function needs to be assigned to one of your roles. Roles are assigned to users in the User Maintenance on the Security Maintenance screen of the Vision Configuration tab. For more information, refer to About roles and job functions.
On the Pricing tab, click the Warranty Schedule Maintenance button. The Warranty Schedule Maintenance screen appears.
Click the New button.
In the Schedule Code field, type the code that should be used to identify the warranty schedule. The maximum length is 15 alphanumeric characters.
In the Code drop-down list, select the warranty type that should be used for the warranty schedule.
In the Description field, type a description of the warranty schedule. The maximum length is 50 alphanumeric characters.
In the Warranty Period field on the Current Schedule tab, type the length of the warranty period. This number, which corresponds with the measurement type for the selected warranty type, indicates the number of clicks, months, miles, or hours.
Type a number in either the Cost Per Period field or the Adjusted % field. The Cost Per Period refers to the cost that the customer pays for replacing a product during the specified warranty period. The Adjusted % refers to the percentage that is applied to the original cost when the cost for replacing a product during the specified warranty period is calculated.
Click the Add button. The warranty terms you specified are added to the Current Schedule listing.
To set up the future warranty schedule on the Future Schedule tab:
In the New Effective Date field, type the date that the new warranty schedule calculations become effective (or click the arrow to select the date from the calendar). On this date, the calculations for this warranty schedule are rolled to the new settings during End-of-Day processing.
In the Warranty Period field, type the length of the warranty period. This number, which corresponds with the measurement type for the selected warranty type, indicates the number of clicks, months, miles, or hours.
Type a number in either the Cost Per Period field or the Adjusted % field. The Cost Per Period refers to the cost that the customer pays for replacing a product during the specified warranty period. The Adjusted % refers to the percentage that is applied to the original cost when the cost for replacing a product during the specified warranty period is calculated.
Click the Add button. The warranty terms you specified are added to the Future Schedule listing.
Click the Accept button to save the warranty schedule.