Resolve product search errors

Sometimes when you type a product number on the Product screen or the Current Order screen, the system displays the Product Search Error pop-up window to inform you that no records were found to match your search criteria. (Click Product Search Error pop-up window to see a sample.) Following are tips for helping you resolve such product search errors.

To resolve product search errors

  1. Click the Products button on the Customer Service tab. The Products screen appears.

  2. If the Search Options area is not already visible on the Products screen, click the Options button.

  3. In the Warehouse drop-down list, select the <All Warehouses> option.

  4. Click the Search button. One of following outcomes occurs:

  5. If the product is now included in the Product listing at the bottom of the Product screen, then the product record exists in the global product file. If this is the case, you may want to add the product to the active warehouse so that you can add the product to the current order. For more information, refer to Add a product to the active warehouse.

  6. If the Product Search Error pop-up window is displayed, then the product record does not exist in the global product file or the warehouse product file. In other words, your company does not sell this product. If appropriate, try to conduct a search for a suitable alternative product that you can offer to the customer.

If the active warehouse is set to track lost sales, the Lost Sales dialog box is displayed next; in this case, you may want to identify the product as a lost sales opportunity. For more information, refer to Identify lost sales.

Related Topics

Add a product to the current order

Add a product to the active warehouse

Identify lost sales

Resolve line item errors