Instead of supporting a cost center, why not turn your customer service center into a profit center? Review the Make the Most of Customer Service Rep Downtime tip to learn how to use Vision's Customer Relationship Management (CRM) module to create customer-focused follow-up activities, boosting the productivity and order yield of your customer service reps (CSRs). CRM Events in Vision guide your CSRs to make outbound follow-up calls to selected segments of customers, using downtime when the phones are quiet to increase sales and strengthen customer relationships.